Cancellation, Return & Refund Policy
Last updated: 20 July 2026
We make every order fresh, to order, so this policy works a little differently from a retail store. Here is how cancellations, returns and refunds work for orders placed with TARP, whether over WhatsApp or paid online at tarp.pk.
Cancelling an order
Because your food is prepared fresh as soon as we accept your order, we can only cancel it if preparation has not yet started. If you need to cancel, call us immediately at 0327-1122700 — the sooner you call, the more likely we can stop it in time.
Once your order is out for delivery or ready for pickup at the counter, it can no longer be cancelled.
When a refund applies
We will issue a refund if:
- Your order was not delivered or otherwise not fulfilled.
- You received the wrong item, or an item was missing from your order.
- You were charged in error, or charged more than once for the same order.
How refunds are issued
Refunds for online payments are issued to the original payment method through our payment gateway. Depending on your bank and the gateway, this can take a few business days to appear in your account after we approve it.
What isn't covered
We can't action a refund request made more than 24 hours after your order was completed, and we can't offer a refund for a subjective taste or quality complaint once the food has been consumed — this is standard practice for food service, since we can't verify the food after the fact.
That said, if something genuinely went wrong with your order, please reach out — we'd rather hear about it and make it right than have you go without.
Requesting a refund
To report a problem or request a refund, contact us as soon as possible with your order details:
- TARP (PRIVATE) LIMITED
- 1st Floor, CC-11, Block-A, Falcon Downtown, Fazaia Housing Society, Lahore
- WhatsApp / Phone: 0327-1122700